Frequently Asked Questions
What products do you sell?
We offer carefully selected products for cats and pet owners, including cat trees, wall-mounted cat shelves, scratching accessories, and pet-hair removal products.
How do I place an order?
Choose your preferred product, select any available options, add it to your cart, and complete checkout using your preferred payment method.
What payment methods do you accept?
We accept the secure payment methods displayed at checkout powered by Stripe, including Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Google Pay, Apple Pay.
How long does delivery take?
Delivery times take within 5 days once the order has been processed. You will receive tracking details once your order has been dispatched.
Can I track my order?
Yes. Once your order ships, we will send you a tracking link by email.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will do our best to help before the order is processed or shipped. If the order has already been been shipped, you cannot cancel the order.
What is your return policy?
We offer a 30-night guarantee. If you are not satisfied with your purchase, contact us within 30 nights of receiving it. Products should be returned in their original condition, subject to our return policy.
What should I do if my order arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the package and product. We will review the issue and help arrange a suitable solution.
Are your cat products suitable for all cats?
Our products are designed for indoor cats, but suitability may vary depending on your cat’s size, age, weight, and activity level. Always check the product specifications before purchasing.