Returns & Refunds Policy

We offer a 30-day voluntary return policy for eligible items. This policy does not affect your statutory rights under UK consumer law, including your right to cancel most online orders within 14 days of receiving them.

Eligibility

Items must be returned new, unused, undamaged, and in resalable condition, allowing for reasonable inspection. Please include your order number or proof of purchase.

Return postage

For eligible returns, we will provide a return shipping label at no additional cost. A prepaid return label and return instructions are included with your order. If you did not receive them, contact us at hello@auvanom.com and we will provide them.

Items returned because they are faulty, damaged, incorrect, or not as described will be reviewed and handled in accordance with your statutory rights.

Damaged, faulty, or incorrect items

Please contact us as soon as reasonably possible after delivery, with your order number and photographs where relevant. We will assess the issue and provide an appropriate remedy, which may include a repair, replacement, or refund.

Your statutory rights for faulty or misdescribed goods are not affected by this policy.

Non-returnable items

We may exclude personalized or custom-made items where applicable. This does not affect your statutory rights if an item is faulty, damaged, or not as described.

Exchanges

We accept exchanges for eligible items. Please contact us at hello@auvanom.com within 30 days of delivery. We will provide instructions for returning the original item and arranging the replacement.

Refunds

Once we receive and inspect your return, we will confirm whether your refund has been approved. Approved refunds will be issued to the original payment method within 14 days, subject to the applicable legal requirements.

Your bank or payment provider may take additional time to process the refund.

If you have not received your refund after 14 days from our confirmation, contact us at hello@auvanom.com

30-Night Guarantee

Our 30-night guarantee is separate from this returns policy. Please see the guarantee terms for eligibility, return conditions, and refund requirements.

For questions, contact hello@auvanom.com or visit our Contact Us page.